AI-native operations
Optical retail · 5–200 doors

Run the chain the way
your best store already runs.

Refrackt deploys AI agents that book eye exams, balance frame and lens inventory, file vision-insurance claims, and schedule opticians against forecasted traffic — across every door, on every shift.

5–200
doors per chain
24/7
agents on shift
$11.2k
avg / optician / mo
Live ops · 14 stores
okwarn
  • ST-12Booked exam · Dr. Okafor · 2:40pm · Store 12 · Austin
  • CLM-47VSP batch 47/53 filed · median turnaround 2m14s
  • ST-04Frame SKU 8841 below reorder threshold · auto-PO drafted
  • SCH-W32Week 32 schedule published · 17 stores · 4 floats held
  • CLM-23Denial code N386 · appeal drafted · awaiting provider review
  • ST-22Sell-through alert cleared · redistribution to ST-09 + ST-14
last sync · 0.4s ago · chain board refreshed 06:14 PT

Replacing software architected for a single clinic

RevolutionEHREyefinity OfficeMateMy Vision Express

The platform

Four agents. Every shift. Every door.

Refrackt is not a dashboard — it is a roster of agents that act. Each one runs against your EHR, POS, and payer feeds, and reports back to the chain board in the morning.

Best-store playbooks, applied chain-wide. The muscle memory of your top-performing location, multiplied.

AGENT · EXM
live
Exam concierge
Books eye exams across locations, balances provider load by licensure and chair-time, and reschedules no-shows against forecasted walk-in traffic.
247 exams / wkStore 12 · Austin
AGENT · INV
live
Frame & lens inventory
Reorders SKUs across stores by sell-through, redistributes slow frames to high-traffic doors, and flags regional supply gaps before they hit the floor.
−18% deadstock92-day rolling
AGENT · CLM
live
Claims & denials
Files vision-insurance claims on submission, parses denial codes, drafts appeals, and chases payers — leaving staff to handle the edge cases only humans can.
2m14s medianVSP · batch 47
AGENT · SCH
live
Optician scheduling
Schedules opticians against forecasted traffic per store-day, holds floaters for spikes, and respects licensure, overtime, and union rules.
93% adherenceWeek 32

What it surfaces

The metrics your EHR was never built to show you.

Six chain-level numbers, ranked, with what to do next on each. Anything red has an agent already working it.

Chain board · today14 stores · rolling 28 days · auto-refresh 06:14 PT
live
  • 01Claims lag
    2.1d−1.8dvs. legacy batch
  • 02No-show rate
    6.4%−3.1ptstore-day rollup
  • 03On-the-floor conversion
    47%+8ptwalk-in → buy
  • 04Per-optician revenue
    $11.2k+22%rolling 28 days
  • 05Reorder threshold breaches
    3−14across 38 stores
  • 06Sell-through
    71%+5pton frame inventory

How it works

From a 14-store spreadsheet to a chain board in 30 days.

  1. Step 01

    Connect

    Read-only integrations into your EHR, POS, and payer feeds. Guided migration — no double data entry, no cutover weekend.

  2. Step 02

    Switch on

    Turn on capability by capability. The agent shadows your team for the first two weeks, then takes the wheel when you are confident.

  3. Step 03

    Read the board

    Every morning, the chain’s KPIs — claims lag, no-show, per-optician revenue, traffic-vs-schedule — land on one board, ranked, with what to do next.

FAQ

Pricing, integrations, and what this is not.

Six answers to the questions chains ask on the first call. Want more? Write us at refrackt@polsia.app.

Talk to us

One 30-minute call. A 1-page quote in 48 hours.

Tell us your door count, your volume, and the EHR you are running today. We will tell you what Refrackt does for that chain, and what it costs.

refrackt@polsia.appView the live dashboard →

refrackt@polsia.app · replies within one business day